Customer Service Inside Out - July 29th, 2pm CST

Thu, Jul 29, 2021 2:00 PM - 3:00 PM CDT

This course is a tutorial on customer service and what it means. The course looks at the importance of “good” customers versus the effects of “bad” service. It covers setting up a customer service environment in a company and the types of people needed to be part of that group. The course examines active listening and the key role it plays. Customer complaints are discussed and what we should learn from them. It looks at what customers “really” want before a complaint becomes a real problem. Addressing complaints on the first contact is explained as well as the creation of a complaint escalation plan within a company. The course wraps up with a quick look at the ABCs of customer service and the creation of a satisfaction survey system to track performance.