Contact Center Headset Strategies - Benefits of Endpoint Analytics

The contact center has gone through significant changes over the last few years and investing in the right tools to improve customer conversations is more important than ever.

Join our webinar on Tuesday, June 22nd at 11:00 AM EST to find out more about these recent changes and how Jabra solutions can transform your agents and customer overall satisfaction.

During the 45-minute webinar we'll explore:

• Investing in low-cost “bottom-funnel” technology – what does it mean and what do you get?
• The Communications Portfolio Decision Tree
• Measuring Return
• Customizations for the Contact Center
• The Power of Agent Satisfaction  
• Jabra Devices Make it Happen

The session will wrap up with Q&A and a chance to win Jabra products.

We look forward to seeing you on June 22nd at 11:00 AM EST.

Meet Vern Fernandez

Senior Manager, Contact Center Excellence

With over 20 years of experience in providing voice and networking solutions, Vern provides thought leadership on intelligent end point devices to improve customer/agent experiences. His team accomplishes this through development opportunities for analytics, diagnostics and by exploring uses cases for artificial intelligence through Jabra's digital devices, integration partners and alliances.